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Question 1: What should I do if opening the program indicates that it fails to obtain the device?
Answer: Unplug the USB flash drive and insert it into the computer again, and then open the program after the computer recognizes the USB flash drive.
Question 2: What should I do if the encrypted disk does not pop up after pressing my fingerprint?
Answer: The encrypted disk is hidden by default and cannot be opened when the fingerprint is not correctly identified or the fingerprint is wrong. Please touch the sensor again with the correct finger.
Question 3: Why does the the capacity of Flash Driver is less than the purchased capacity when it is inserted into the computer?
Answer: Generally, the actual measurement unit of capacity is 1024KB=1MB. Now the Chinese manufacturer`s measurement unit is 1000KB=1MB, which is different from the theoretical system, so the capacity of the U disk we bought is different from the actual capacity. , Not only U disks are different, memory cards, and hard disks are all different from what they said. This is the problem. For example, the actual capacity of an 80G hard disk is generally only 76G-78G, while a 160G hard disk Generally only 143G.
Question 4: Why can`t be copied if a single file is larger than 4G?
Answer: The factory default file system format of the USB flash drive is FAT32. Formatting the USB flash drive in exFAT format with a computer can copy files above 4G.
Question 5: Is it possible to set fingerprints and passwords on Apple computers?
Answer: It can`t be set fingerprints on Apply computers, only windons can do that. But after you set the fingerprints, you can use it on Apple computers if there is USB port.
Special Note:
Password and fingerprint are the signs of fingerprint device management rights. If you forget the password or the fingerprint is not confirmed, you will lose the management rights of the device. The stored file cannot be opened without the correct password or fingerprint.